I’m sure that since you are here, you must have interacted with several chatbots on social media, websites, and applications by now. With chatbots evolving each day, we often struggle in identifying what tools we need and how we should look to manage the same.
In the last few years, we have seen the growing confusion between chatbot development and publishing platforms. So, before we share the best platforms for chatbot development, let us first explain the basic difference between” Chatbot Development” and “Chatbot Publishing.”
Imagine you have a Facebook page, and you are getting several queries every day about your products on the platform. Currently, you are answering those via manually reading and reverting. It is extremely time-consuming as the users, and you are hardly online at the same time.
However, if you have a bot that can navigate the database and find the relevant answer in real-time. A user can experience the same answer he often had only for your Website Live chat earlier. Thus, the platform which can help you create these smart chatbots for various platforms is called Chatbots Development Platforms, and the place where you publish (in this case, Facebook) is the Chatbots Publishing Platform.
Some of the widely used chatbots publishing platforms include- Facebook Messenger, Kik, Slack, Telegram. However, recent developments have made it a must to have integrations with other platforms, as well as just Zendesk, Freshdesk, etc.
Most used chatbot development platforms include Chatfuel, ManyChat, Kommunicate, and more. These tools are known to help anyone who doesn’t have technical know-how can create bots in minutes using builders. So, if you are one of them, then these are the platforms you should surely know about:
A Google-backed and one of the most widely used conversation platforms allows users to design and build a bot, voice apps. It is currently the most widely used platform for building interesting actions for more than 400 million Google assistant devices worldwide. It also supports integrations with all major messaging channels like Facebook Messenger, Google Assistant, Amazon Alexa, Cortana.
Manychat is one of the fastest-growing tools which allows users to create smart chatbots for platforms like Facebook messenger, Website, etc. They are also known to support payments, automated messages sequences. They have some unique features for Facebook, such as comment tools, tags, and custom field based interactions.
They also support integrations with Stripe, Zapier, HubSpot, ConvertKit, and more.
Kommunicate is a modern customer communication tool for growing businesses with a smart bot builder, “Kompose.” With a simple GUI interface with powerful conversational AI tools, one can deploy bots using rich messaging in minutes. It also has a wonderful knowledge base management system and also smarter processes to train a bot.
Rasa, a developer-oriented open-source application known for providing a comprehensive solution for chatbot development. With a free community edition package, one can develop customized bots based on text or voice based on the developers’ setup.
Chatfuel is an easy-to-use chatbot builder specifically designed for Facebook messenger. It has a library of pre-installed templates for catering to various industries and use cases. With an analytical dashboard and integrations with multiple platforms, they are often used to create and deploy a chatbot in 30 minutes by a nontechie.
One of the recent entrants in the space, SilFer bots, has a great visual flow builder. With features focused on Facebook messenger, they can assign attributes, tags to users and integrate well with eCommerce platforms like Shopify and WooCommerce.
One of the early starters in the chatbot industry comes with AI-based technology for answering queries using smart engines. They offer human-bot handoff and integrations with Slack, Facebook. They support over 20+ languages and have both voice and text interfaces.
Microsoft backed bot builder Luis.ai is a chatbot developer platform for building natural language into apps, bots, and IoT devices. They are known to be enterprise-friendly with high scalability options.
An open-source platform supports an open standard language called AIML (Artificial Intelligence Markup Language), an XML-based language. The chatbot builder can be used to render static images and GIFs for all business functions like customer support, website queries, lead generation, etc.
A platform for driving sales and marketing. It is known for allowing users to create unique and personalized conversations to generate leads. It comes with features like Sentimental analysis, eCommerce integrations, and a basic FAQ chatbot for visitors. However, it has limited capabilities around broadcasting.
So, which one should choose?
The answer to this is something which you will hate: It depends.
It depends on your team’s skills.
It depends on your time to market.
It depends on the platform you want to focus on
It depends on several more reasons. So choose wisely, as this can be a great tool to know about your customer’s behavior.
The No-Code Movement Is Here To Stay
2021 is expected to pick up the no-code movement when we look at the chatbots space. People often perceived conversation AI as too complex and only for developers. These modern tools have made the process super simple; it is bound to pick up momentum in 2021. More and more marketers, customer support professionals, and even designers will start using these bot builders soon for as simple as FAQ bots.
The time for businesses to open doors to the world of conversation AI has come!